33wmb Privacy Policy

33wmb operates the online gaming and sports betting platform accessible at https://33wmb.io (the "Platform"). In the context of this Privacy Policy, references to "33wmb", "we", "us", or "our" refer to the operator of the Platform. References to "you" or "your" refer to any individual who accesses, browses, registers on, or otherwise interacts with the Platform.

The 33wmb Platform is designed to serve the Bangladesh market. All personal data collected through the Platform is handled in accordance with the principles set out in this Privacy Policy. We act as the data controller in respect of personal data collected directly through the Platform registration process, customer support interactions, and financial transaction records.

For any privacy-related questions, concerns, or formal requests, you may contact our support team at [email protected]. Please use the subject line "Privacy Request" when submitting a formal data rights enquiry so that it can be directed to the appropriate team without delay.

33wmb collects personal data through several distinct channels. The categories of information we collect, and the specific data points within each category, are described below.

Information You Provide Directly

• Account Registration: Full legal name, date of birth, residential address, email address, and chosen username at the time of account creation.
• Identity Verification (KYC): Copies of government-issued photo identity documents (e.g., National Identity Card, passport), proof of address documents, and selfie photographs where required to complete identity verification.
• Payment Information: Mobile banking account references (bKash, Nagad, Rocket, Upay account numbers), transaction reference numbers, and deposit/withdrawal amounts. Full payment credentials are not stored by 33wmb; they are processed by the relevant payment provider.
• Customer Support Communications: The content of messages, emails, and chat interactions submitted to the 33wmb support team, including any attachments you choose to share.
• Bonus and Promotion Claims: Records of which promotional offers you have claimed and any information submitted as part of a promotional entry or verification process.

Information Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and language settings.
• Usage Data: Pages visited on the Platform, time spent on each page, game sessions initiated, bet history, sports markets viewed, click-through paths, and session duration.
• Cookies and Local Storage: Session identifiers, preference cookies, and performance analytics data collected via first-party cookies. See Section 6 for full details on our cookie use.
• Location Data: General geographic location inferred from your IP address (country and city level only). We do not collect precise GPS coordinates.

Information From Third Parties

• Payment Providers: Transaction confirmation data returned by bKash, Nagad, Rocket, and Upay upon completion of a deposit or withdrawal instruction.
• Identity Verification Services: Responses from third-party KYC and age verification services used to confirm the accuracy of identity documents you submit.
• Fraud Prevention Services: Risk signals and device fingerprint data from fraud detection partners used to protect the integrity of the Platform.

33wmb uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

33wmb does not use your personal data to serve third-party advertisements, to build behavioural advertising profiles, or to engage in any form of automated decision-making that produces legal or similarly significant effects on you without human review.

33wmb processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing your registration data, payment information, and gaming activity records is necessary to perform the contract between you and 33wmb — that is, to provide the gaming and betting services you have signed up for.
• Legal Obligation: Processing for KYC/AML compliance, age verification, transaction record-keeping, and fraud reporting is required to fulfil legal obligations applicable to 33wmb as an online gaming operator.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service analytics is carried out on the basis of 33wmb's legitimate interest in maintaining a safe, fair, and well-functioning platform. We have assessed that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is not covered by the above bases — for example, sending promotional communications beyond essential account notices — we rely on your explicit consent, which you may withdraw at any time by contacting [email protected].

33wmb does not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processing Partners: To process your deposit and withdrawal instructions, we share the minimum necessary payment reference data with our payment processing partners (bKash, Nagad, Rocket, Upay). These partners are contractually obligated to handle your data securely and to use it solely for processing your transaction.
• Identity Verification Providers: To fulfil our KYC obligations, we may share copies of identity documents you submit with third-party identity verification service providers. These providers are data processors acting under our instruction and under strict confidentiality obligations.
• Game Software Providers: Game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming may receive your account identifier and session token data to authenticate your game session. They do not receive your full personal profile or payment information.
• Fraud Prevention and Security Services: To protect the Platform and all of its users, we may share device fingerprint data, IP address information, and risk signals with fraud detection partners operating under confidentiality agreements.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory instruction, 33wmb will disclose personal data to the relevant authority. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of 33wmb's business, personal data held by 33wmb may be transferred to the acquiring entity. You will be notified of any such transfer via the email address registered on your account.

All third parties with whom 33wmb shares personal data are required to maintain appropriate security standards and to use the shared data only for the specific purpose for which it was disclosed.

33wmb uses cookies and similar local storage technologies to operate certain core functions of the Platform and to improve your experience when using it. The following table describes the categories of cookies we use.

33wmb does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling cookies. You may manage or delete cookies at any time through your browser settings. Note that disabling essential or security cookies will impair the functionality of the Platform and may prevent you from logging in to your account.

33wmb retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law or regulatory obligation. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your active account relationship with 33wmb, plus a post-closure period as described below.
• Account and Transaction Records (Post-Closure): Following account closure, transaction records, KYC documents, and account history are retained for a minimum period required under applicable anti-money laundering and financial record-keeping obligations.
• Customer Support Records: Support communications are retained for a period sufficient to resolve any ongoing disputes and to maintain a record in the event that a historical query is re-raised. Records relating to formal complaints are retained for an extended period.
• Anonymised Analytics Data: Usage and performance analytics data that has been fully anonymised (i.e., from which no individual can be identified) may be retained indefinitely for the purpose of long-term platform improvement analysis.
• Marketing Consent Records: Where you have provided consent to receive promotional communications, a record of that consent is retained for as long as the consent is active and for a defined period after it has been withdrawn.

When personal data is no longer required for any of the above purposes, 33wmb takes reasonable technical steps to securely delete or irreversibly anonymise it. Physical document copies (where applicable) are disposed of via secure destruction methods.

33wmb implements a multi-layered security framework to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:

• Transport Layer Security: All data transmitted between your browser or device and 33wmb servers is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser confirms that your connection is encrypted.
• Encrypted Data Storage: Sensitive personal data fields — including identity document data and payment references — are stored in encrypted form within our database infrastructure. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within 33wmb's internal systems is governed by role-based access controls. Only personnel with a legitimate operational need are granted access to specific data categories. All internal data access is logged.
• Account Security: Player accounts are protected by password-based authentication. We strongly recommend that all users choose a unique, complex password and do not share their login credentials with any third party.
• Incident Response: 33wmb maintains a documented data breach response procedure. In the event of a security incident that affects personal data, affected users will be notified without undue delay where required by applicable law or where the nature of the incident warrants it.

As a user of the 33wmb Platform, you hold the following rights in respect of your personal data. You may exercise any of these rights at any time by contacting [email protected] with the subject line "Privacy Request".

• Right of Access: You may request a copy of the personal data 33wmb holds about you, along with information about how it is being used. We will provide this within a reasonable timeframe.
• Right to Rectification: If any personal data held by 33wmb is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as address or contact information, you may also be able to update them directly in your account settings.
• Right to Erasure: You may request that 33wmb delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that certain data must be retained to meet legal obligations and cannot be erased on request.
• Right to Restrict Processing: You may request that 33wmb restrict the processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved, or where you have objected to processing based on legitimate interests pending verification of that basis.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. 33wmb will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

33wmb will acknowledge all formal privacy rights requests within 5 business days and will aim to resolve them within 30 calendar days. Complex requests may require additional time, in which case you will be informed of the expected resolution timeline.

The 33wmb Platform is strictly intended for adults aged 21 years and above. 33wmb does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and accounts found to belong to individuals under the age of 21 will be immediately suspended and all associated data will be handled in accordance with our legal obligations.

If you are a parent or guardian and believe that a minor in your care has submitted personal information to 33wmb, please contact our support team at [email protected] immediately. We will take prompt action to investigate, remove the relevant data, and close any account associated with an underage individual.

33wmb supports responsible gaming and the protection of vulnerable individuals. We strongly encourage all adults sharing a device with minors to make use of parental controls and to keep their 33wmb login credentials confidential at all times.

The 33wmb Platform may contain references to third-party services such as game providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, Microgaming) and payment processors (bKash, Nagad, Rocket, Upay). While 33wmb selects its partners carefully, we have no control over the privacy practices of third-party services and are not responsible for the content or privacy standards of any external platform.

When you interact directly with a third-party service — for example, when completing a bKash or Nagad payment transaction — your use of that service is governed by that service provider's own privacy policy, not by this Privacy Policy. We encourage you to review the privacy policies of any third-party service you use in connection with 33wmb.

33wmb reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this document will be revised accordingly. Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — we will notify registered users via the email address on file with at least 14 days' advance notice before the changes take effect.

Your continued use of the 33wmb Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the changes, you should cease using the Platform and may request account closure by contacting our support team.

We recommend reviewing this Privacy Policy periodically to stay informed of how 33wmb protects your personal data. Archived versions of previous Privacy Policy documents are available upon request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 33wmb handles your personal data, please reach out to our support team using the contact details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.

• Email: [email protected] (subject line: "Privacy Request")
• Support Hours: Available 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: Acknowledgement within 5 business days; full resolution within 30 calendar days

When submitting a formal data rights request, please include your registered email address and a brief description of your request so that we can verify your identity and locate your account records efficiently. 33wmb will never charge a fee for handling a reasonable privacy rights request.